We may collect the following types of personal information:

• Full name

• Date of birth and age

• Contact details (phone number, email address)

• Photo identification (e.g. driver’s licence or passport, where required by law)

• Medical and health information relevant to your piercing (e.g. allergies, skin conditions, medications)

• Emergency contact details

• Consent forms and signatures

• Appointment history and service records

• Payment details (processed securely via third-party providers)

We only collect information that is reasonably necessary to provide our services safely and legally.

We collect personal information when you:

• Complete a consent or registration form (in-store or online)

• Book or attend an appointment

• Contact us via phone, email, social media, or our website

• Make a payment or purchase

Your personal information is collected for the purposes of:

• Verifying age and identity

• Obtaining informed consent for piercing procedures

• Assessing suitability and ensuring client safety

• Maintaining accurate client records

• Contacting you about appointments or aftercare

• Meeting legal, regulatory, and insurance requirements

• Managing payments and transactions

We do not use your information for purposes unrelated to our services without your consent.

Some information we collect (such as medical history) is considered sensitive information under Australian law. This information is:

• Collected only with your consent

• Used strictly to ensure your safety and wellbeing

• Accessed only by authorised staff

We do not sell or rent your personal information.

We may disclose personal information only when:

• Required or authorised by law

• Necessary for insurance, legal, or regulatory purposes

• Required to protect the health and safety of clients or staff

Any third parties we deal with are required to handle your information securely.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

This includes:

• Secure digital systems and password protection

• Restricted staff access to client records

• Secure storage of physical documents

We retain personal information only for as long as required by law, insurance obligations, or professional standards.

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate, outdated, or incomplete information

Requests can be made by contacting us using the details below. Proof of identity may be required.

Where clients are under 18 years of age, we collect information from both the minor and their parent or legal guardian as required by law. Consent and identification requirements apply.